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How the department works, and what you can expect from it: the services it provides, who is responsible for each, how long things take, and how to raise a concern.
The Department of Mechanical Engineering is committed to providing high-quality academic, administrative, research, and student support services in a transparent, timely, and professional manner. This Service Charter defines the standards of service, responsibilities, communication channels, and expected timelines for departmental operations.
To become a center of excellence in mechanical engineering education, research, innovation, and industry collaboration.
The department provides services in the following areas:
The Department shall:
What the department will do, and by when.
| Service | Responsible Office | Processing Time |
|---|---|---|
| General inquiry | Department Office | Immediate or within 1 working day |
| Bonafide / Student Certificate | Department Office | 2 working days |
| Recommendation Letter | HoD / Concerned Faculty | 3 working days |
| Internship Letter | Department Office | 3 working days |
| Course Registration Assistance | UG Coordinator | During registration period |
| Academic Transcript Recommendation | Department Office | 3 working days |
| Leave Application Processing | HoD / Concerned Faculty | 2 working days |
| Research Proposal Review | Research Committee | 10 working days |
| Laboratory Booking | Laboratory Coordinator | 2 working days |
| Equipment Issue | Laboratory Staff | Same day |
| Thesis Submission Clearance | Department Committee | 5 working days |
| Degree Clearance Recommendation | Department Office | 5 working days |
| Complaint Response | HoD / Concerned Faculty | Within 5 working days |
The Department is committed to supporting students through:
Students and stakeholders may communicate through:
Students are expected to:
The Department will:
The Department commits to:
This Service Charter should be reviewed at least once every three years, or earlier if required by changes in university policies, accreditation requirements, or stakeholder needs.
Amendments shall be approved by the Department Academic Committee and the appropriate university authority before implementation.
Service Charter as a PDF
The charter as the department issued it — in one document you can keep or print.
